It has been reported this week that thousands of Calor Gas customers have experienced delays in receiving their gas supplies; in extreme cases this has led to customers running out of gas for heating, cooking and hot water (although the number of these is not known). Calor first announced the problem four weeks ago, blaming […]
Delays to Calor Gas Deliveries Leave Customers Without Heat Read More »
I have really enjoyed this new book from Anthony Fitzsimmons and Derek Atkins, and would thoroughly recommend it to all those with an interest in risk management. The title is actually somewhat misleading, suggesting a narrow focus on reputation management; whereas the book actually takes a very broad look at a wide variety of behavioural
"Rethinking Reputational Risk" – An Excellent New Book Read More »
A quick summary of the cyber news today, and it is clear that the same key lessons are emerging as have already been noted this week. Indian restaurant guide, Zomato, is reporting the theft of data of some 17 million users. From the phrasing in their blog, it appears that they have just found the breach,
Business Continuity Awareness Week Day 4 – more cyber news Read More »
There is widespread coverage of a large fire that has broken out at a research building attached to The Christie. The fire started at around 10.35, being brought under control shortly before 1500hrs, although still not extinguished. The nature of this incident would test even the most developed and well-rehearsed business continuity plan, from both
How will fire impact Cancer Research at the Christie? Read More »
The announcement yesterday that Merlin Entertainments had been fined £5m for the crash at Alton Towers last year in which 16 people were injured came as little surprise. What has been startling though is Merlin’s dramatic fall from grace over the last 12 months. In the immediate aftermath of the incident, the operator was being
This Saturday marks the 30th anniversary of the Manchester Air Disaster, when 53 people lost their lives as a result of a British Airtours jet catching fire during take-off. Whilst this was a terrible tragedy in its own right, together with the Bradford Stadium fire a few months earlier, it also marks the start of
Remembering the Manchester Air Disaster 30 Years On Read More »
I thought it was time for another fun example of incident management and our adventure on the Nene Valley Railway (NVR) yesterday fits the bill perfectly. Setting off from Wansford we happily chugged West but, turning around at Yarwell Junction, the steam engine suffered a mechanical fault. This would not normally be a major problem
An outbreak of swine flu virus has killed 81 in Mexico, with further cases being found in the United States. New Zealand, France and Israel has also reported suspected cases. The government in Mexico has imposed restrictions, closing public buildings, including schools, and cancelling public events. Some 70% of bars and restaurants in Mexico City
