crisis management

Business continuity and operational resilience – how different are they really?

Delighted to find that my article, ‘Business continuity and operational resilience – how different are they really?‘, listed on the Continuity Central site has been listed as the 7th most read article of 2022 Business continuity and operational resilience – the article The article comments on the Operational Resilience Report 2022, which was published recently

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Cancellations at Heathrow Airport

Yesterday the focus of the long-running saga of problems at airports turned to Heathrow, where 30 flights were cancelled at very short notice. As we have seen at other airports over recent weeks, problems were exacerbated by inadequate communications, with some passengers only learning of cancellations once they were at the airport. Whilst we have

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Manchester Airport Disruption – Have Lessons been Learned from Previous Incidents?

There has been extensive media coverage of chaotic scenes at Manchester Airport over recent days. Manchester Airport is certainly not unique within the aviation sector in encountering difficulties as the volume of passengers returns to normal (Easyjet and British Airways are also in the headlines), and I am not qualified to comment on what they

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What Lessons can we learn from the Conti Ransomware Attack on the Irish HSE?

To their great credit, the Irish Health Service Executive (HSE) has published the full post-incident report into last year’s Conti ransomware attack. Prepared for them by PwC, the report is a fascinating read and allows us all to learn from the HSE’s unfortunate experience. The initial infection took place on 18th March 2021, when a

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Remembering the Kegworth Air Crash

Last Saturday marked the anniversary of the Kegworth Air Crash. On 8th January 1989 a British Midland Boeing 737 developed an engine fault shortly after taking off from East Midlands Airport bound for Belfast. The pilots mistakenly shut down the wrong engine and the plane crashed onto the M1 just outside the airport perimeter. Of

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