crisis management

Grey trackside cabinet with dozens of black signalling cables fanning out into cable troughs beside a curving railway junction on an overcast day

One Power Failure, Seven Train Operators Down: What That Tells Us About Dependency Mapping

This afternoon, a power failure at a communications centre brought major disruption to rail services across the Midlands and north-west England. Avanti West Coast, CrossCountry, East Midlands Railway, London Northwestern, Northern, TransPennine Express and Transport for Wales were all affected. Not one operator having a bad day. Seven, at once, because of a single point

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Yellow and black pipeline warning marker post in a grassy field with dry stone walls and Peak District hills behind, marking the route of the proposed Peak Cluster CO2 pipeline

Peak Cluster and the CO2 Pipeline: the business continuity conversation nobody’s having

There’s a proposal working its way through the planning system at the moment that deserves more attention from a business continuity perspective than it’s currently getting. Peak Cluster is a carbon capture and storage scheme that would take CO2 from cement and lime works in Derbyshire and Staffordshire and move it 120-odd miles by pipeline,

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Covered walkway to the SEC, Hydro and Armadillo arenas in Glasgow, with green mould and slime staining the outer panels

What the Commonwealth Games Taught Me About Deploying Resource

I’ve been away for a week, which means the blog has been quiet and there is a genuinely biblical quantity of laundry currently taking over the house. The one thing keeping me cheerful through it has been the Commonwealth Games, which we went to see at Glasgow over the last six days. The Tollcross ticketing

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A bound stack of aged manila case files tied with string, beside a pair of reading glasses, on a wooden desk

A 74-Year-Old Wreck Just Explained Why Your Safety Briefing Exists

A 74-Year-Old Wreck Just Explained Why Your Safety Briefing Exists Last month a sonar drone found the wreckage of a Pan American Airways aircraft two thousand feet down off Puerto Rico. The Clipper Endeavor had been missing since 11 April 1952, when it lost several engines shortly after take-off and went into the Atlantic with

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Venn diagram showing three overlapping types of risk — financial risk (ACA/ACCA), project risk (PMI/APM) and operational risk (ISO 22301) — with their small area of overlap labelled 'Risk: one word, several meanings

Risk means different things to Different People. That’s the whole problem.

I spent a chunk of last weekend scrolling through risk management job vacancies, out of nothing more than professional nosiness (and a need to avoid 24/7 football). It’s not as if the confusion over what “risk” actually means was news to me — I’ve spent the best part of two decades watching it play out

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Relay baton dropped mid-handover, illustrating a failed third-party contract handover

What the Sats Marking Crisis Tells Us About Third-Party Contract Handovers

What the Sats Marking Crisis Tells Us About Third-Party Contract Handovers Every July, Year 6 pupils across England find out how they did in their Sats. This year, a lot of schools found out how their exam board did instead, and the answer wasn’t good. Pearson took over the £180 million Sats marking contract from

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Fire extinguisher behind break glass panel in an office corridor — the emergency plan nobody reaches for

Your Business Continuity Plan Exists. So Why Did Nobody Use It?

In my experience, organisations that come to me for consultancy often share a similar story. They had a business continuity plan in place, sometimes one they had developed internally, sometimes one built by a previous consultant. Something went wrong, and nobody invoked it. Not because the disruption was trivial, but because nobody felt confident enough

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Aerial view of a stone architectural maze with a clear navy blue path marked through it, representing navigation through complex ISO standards

ISO Spaghetti: Why the Standards Landscape Is Confusing (and What to Do About It)

The five standards worth knowing about ISO Spaghetti: Why the Standards Landscape Is Confusing (and What to Do About It) I have lost count of the number of tender documents I have reviewed that specify ISO 22301 and ISO 27001 and ISO 31000, sometimes with ISO 22361 thrown in for good measure. Occasionally all four

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