Volume 2 of the Report of the Public Inquiry into the Attack on Manchester Arena on 22nd May 2017, focussing on Emergency Response, has been published. The Manchester Arena Inquiry report is a lengthy tome, with Part 1 coming in at 716 pages. I can only claim to have read the first half of the […]
Manchester Arena Inquiry Report: Lessons for Everyone? – Part 2 Read More »
Yesterday the focus of the long-running saga of problems at airports turned to Heathrow, where 30 flights were cancelled at very short notice. As we have seen at other airports over recent weeks, problems were exacerbated by inadequate communications, with some passengers only learning of cancellations once they were at the airport. Whilst we have
There has been extensive media coverage of chaotic scenes at Manchester Airport over recent days. Manchester Airport is certainly not unique within the aviation sector in encountering difficulties as the volume of passengers returns to normal (Easyjet and British Airways are also in the headlines), and I am not qualified to comment on what they
Manchester Airport Disruption – Have Lessons been Learned from Previous Incidents? Read More »
Last Saturday marked the anniversary of the Kegworth Air Crash. On 8th January 1989 a British Midland Boeing 737 developed an engine fault shortly after taking off from East Midlands Airport bound for Belfast. The pilots mistakenly shut down the wrong engine and the plane crashed onto the M1 just outside the airport perimeter. Of
We have blogged repeatedly (most recently in June 2019) about the problems that Whirlpool has experienced with their long-running recall of tumble dryers. Now, unbelievably, they have announced a recall of half a million washing machines and within the first 24 hours there have been “technical problems” with the recall website. Unsurprisingly this has driven
You couldn’t make it up: only days after the publication of a highly critical report into a massive IT failure in April 2018, TSB experienced further IT problems last week. Customers started noticing delays to payments arriving in their accounts on Thursday. TSB attributed the delays to a “processing error”, and advised that this had
Hundreds of passengers faced delays and disruption on Tuesday evening when Terminal 2 at Manchester Airport lost power. Power was restored within a few hours but, whilst the power cut lasted, passengers could not check in and planes could not be unloaded. Luckily, due to the time of day, it was possible to divert some
TSB customers are experiencing a fourth day of disruption, following the migration of TSB customer data from Lloyds’ IT systems over the weekend. The main impact on customers has been the inability to use internet and mobile banking but, more worryingly, there have been numerous reports of spurious transactions and, for a period on Sunday,
It has been reported this week that thousands of Calor Gas customers have experienced delays in receiving their gas supplies; in extreme cases this has led to customers running out of gas for heating, cooking and hot water (although the number of these is not known). Calor first announced the problem four weeks ago, blaming
Delays to Calor Gas Deliveries Leave Customers Without Heat Read More »
