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Salesforce Outage – How Reliable are Cloud-Based Systems?

Salesforce is still working to fully restore services to clients after a serious outage that began late last night.  Initially their entire portfolio of customer relationship management services were inaccessible to users; but most were restored within a few hours. As a major player in the software-as-a-service industry, Salesforce are clearly focused on keeping their

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The New (Ab)normal: Reshaping Business and Supply Chain Strategy Beyond Covid-19

Having read Yossi Sheffi’s wonderful “The Resilient Enterprise” some years ago, I had high hopes for this book.  Sadly it didn’t quite live up to my expectations. The book is organised in six sections and, for me, the most useful content is contained in the second (“Living with Uncertainty”) and fourth (“Supply Chains for the

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